Communication is the exchange of information – we do it
many different ways in our lives, but one of the most obvious is verbal –
talking.
Some people with autism are non-verbal; they don’t speak at
all. Some are verbal, and can speak very well. Others are a bit between
the two – they can speak when they are relaxed and comfortable, but
when stressed or tired, they clam up.
It’s important to note that just because a person is
non-verbal, it does not mean they cannot communicate. Helen Keller could
communicate very well; see Carly Fleischmann
for an example of a woman with autism who can communicate, and is even a
talk show host…but does not herself utter a word! There are many
children who use a symbolic language with the aid of a book full of
symbols or an iPad. They are able to communicate basic needs.
Communication is an issue in other ways for persons on the
spectrum. Many people on the spectrum take communication literally; if
you say something is cool, they might think mean “cold” and not trendy
or exciting.
Knowing the communication skills and differences of your
employees – on the spectrum or not – makes a manager and coworker
communicate more effectively. I have some people on my staff that need
very plain, simple, step-by-step instructions. Others can get a vague
description of a task and finish it. My wife can blurt out “Hm” while
holding her chin and looking askance at the TV at 9PM and I know that
means: “I want an ice cream sandwich” – and I am already down the stairs
to get it.
Good teams, managers, and husbands figure this out : )
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